Terms of Service
Effective July 15, 2026
These Terms of Service ("Terms") govern your use of the Planterra iOS application ("the App") and any paid Planterra Pro subscriptions. By downloading or using Planterra, you agree to these Terms.
Who we are
Planterra is developed and operated by Vladislava Trimborn (personal trader / Einzelunternehmerin) based in Munich, Germany. Contact: hello@planterra.cloud.
The App
Planterra is an iPhone app that helps you care for houseplants using AI-powered identification, sun-aware window mapping, and personalized care recommendations. The App requires iOS 26.5 or later.
The App is provided "as is." While we work hard to make care recommendations accurate, they are informational only. We are not liable for outcomes to specific plants - plants are living things affected by many factors beyond our recommendations.
Planterra Pro subscription
Planterra Pro is an optional paid tier that unlocks additional features. Three pricing options are available:
- Monthly: €8.99 / month, auto-renewing
- Annual: €34.99 / year, auto-renewing (billed as one payment)
Prices may vary by region and may include local taxes as determined by Apple's App Store.
Auto-renewal (subscriptions)
- Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
- Renewal charges are processed by Apple to your Apple ID.
- You can manage or cancel your subscription any time through your Apple ID Settings on your iPhone: Settings → [your name] → Subscriptions.
- Cancelling stops the next renewal but does not refund the current period. You keep access until the end of the period you already paid for.
Free trial (if offered)
If a free trial is offered with a subscription, cancelling before the trial ends prevents any charge. If you do not cancel, you will be charged at the end of the trial period at the regular subscription price.
Refunds
All purchases and subscriptions are processed by Apple. Refund requests must be made directly to Apple through reportaproblem.apple.com. We do not have the ability to issue refunds for App Store purchases.
EU right of withdrawal
Under EU consumer law, you have a 14-day right of withdrawal for purchases. However, by starting to use the subscription immediately after purchase, you expressly consent to waive this right. Apple's App Store handles withdrawal requests according to Apple's terms.
Account and content
Planterra does not require an account. Your plants, photos, and care history live locally on your device. You are responsible for backing up your data (e.g., through iCloud device backup).
Deleting the App from your device deletes all associated on-device data.
Prohibited use
- Do not attempt to reverse-engineer, decompile, or exploit the App.
- Do not use the App to identify plants for illegal purposes (e.g., regulated substance cultivation).
- Do not upload obscene, illegal, or copyrighted images that you do not own.
Third-party services
Planterra uses these third-party services to function:
- Anthropic Claude AI - for plant identification and Doctor consultations
- RevenueCat - for subscription management
- Apple StoreKit - for in-app purchases
Your use of these services is subject to their respective terms of service.
Liability
To the extent permitted by applicable law, our total liability for any claim arising from these Terms or your use of Planterra is limited to the amount you paid us in the 12 months preceding the claim. Nothing in these Terms limits liability that cannot be limited under German or EU consumer protection law.
Changes to these Terms
We may update these Terms from time to time. Material changes will be announced through the App or via email (if you provided one). Continued use after changes means you accept the updated Terms.
Governing law
These Terms are governed by the laws of the Federal Republic of Germany. Consumers residing in the EU may also rely on the mandatory consumer protections of their country of residence.
Contact
Questions about these Terms? Email hello@planterra.cloud.